Refund and Returns Policy
Thank you for choosing to subscribe to our services! We strive to provide the highest quality products and services to our customers. Our refund and returns policy for subscription-based services is as follows:
For BASIC SERVER:
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24-Hour Refund (Non-Functionality): If you experience technical difficulties or service disruptions within 24 hours of your purchase and the service is not functioning properly, you are eligible for a refund. To initiate the refund process, please contact our customer support team with details of the issue. Upon verification of the non-functionality, we will refund the full amount paid.
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Refund for Dissatisfaction (Subscription-Based Plans): For subscription plans of 1 month, 3 months, 6 months, and 12 months, we offer a 5-day satisfaction guarantee. If, within 5 days of your initial purchase, you are dissatisfied with the service and do not like it, you may request a refund. This refund is available regardless of whether the service is functioning correctly or not. Please reach out to our customer support team with your refund request and provide any relevant feedback. Once approved, we will process the refund accordingly.
For VIP SERVER:
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24-Hour Refund (Non-Functionality): If you experience technical difficulties or service disruptions within 24 hours of your purchase and the service is not functioning properly, you are eligible for a refund. To initiate the refund process, please contact our customer support team with details of the issue. Upon verification of the non-functionality, we will refund the full amount paid.
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Refund for Dissatisfaction (Subscription-Based Plans): For subscription plans of 1 month, 3 months, 6 months, and 12 months, we offer a 7-day satisfaction guarantee. If, within 5 days of your initial purchase, you are dissatisfied with the service and do not like it, you may request a refund. This refund is available regardless of whether the service is functioning correctly or not. Please reach out to our customer support team with your refund request and provide any relevant feedback. Once approved, we will process the refund accordingly.
Additionally, since our shipment is via email or WhatsApp, there are no shipping costs associated with the return of our services. If you need assistance with canceling your subscription or requesting a refund, please contact us.
Thank you for choosing our services.