{"id":1390,"date":"2023-08-13T17:08:34","date_gmt":"2023-08-13T17:08:34","guid":{"rendered":"https:\/\/getitalltv.com\/?page_id=1390"},"modified":"2025-03-21T02:45:59","modified_gmt":"2025-03-21T02:45:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/getitalltv.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1>\n<h2 class=\"uk-h1 uk-width-large uk-margin-auto-right@m uk-margin-remove-left@m uk-margin-auto uk-text-left@m uk-text-center\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\n<\/h1>\n<ul>\n<li>\n<h3>Proposez-vous un test d&#039;essai\u00a0?<\/h3>\n<div>\n<p><span>Nous faisons\u00a0<strong>PAS<\/strong> proposer un essai \u00ab GRATUIT \u00bb, <\/span><span>Cependant, nous disposons d&#039;un\u00a0<strong>Pass 24H (<a href=\"https:\/\/getitalltv.com\/fr\/24h\/\">Cliquez ici<\/a>)<\/strong>,<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Les VOD sont-elles dans toutes les langues\u00a0?<\/h3>\n<div>\n<div class=\"el-item uk-open\">\n<div class=\"uk-accordion-content uk-margin-remove-first-child\">\n<div class=\"el-content uk-panel uk-margin-top\">\n<p><span>Tout le contenu de vid\u00e9o \u00e0 la demande (VOD) est disponible en plusieurs langues, dont l&#039;anglais, l&#039;allemand, le fran\u00e7ais, l&#039;espagnol, le n\u00e9erlandais, l&#039;italien, EXYU, etc., pour r\u00e9pondre \u00e0 un large \u00e9ventail de publics.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<h3>Quel mode de paiement acceptez-vous\u00a0?<\/h3>\n<div>\n<p>Nous acceptons les modes de paiement suivants\u00a0:<\/p>\n<ul>\n<li>Paiement par carte de d\u00e9bit\/cr\u00e9dit (avec s\u00e9curit\u00e9 3D, pour la s\u00e9curit\u00e9 de nos clients)<\/li>\n<li>Google payer<\/li>\n<li>Paiement PayPal.<\/li>\n<li>Crypto-monnaie (Pour l&#039;anonymat de nos clients), Pour payer avec Crypto-monnaie, veuillez nous contacter via Whatssap.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Quel contenu propose votre service IPTV\u00a0?<\/h3>\n<div>\n<p><span>Nous proposons une vaste s\u00e9lection de cha\u00eenes de t\u00e9l\u00e9vision premium, notamment des cha\u00eenes et programmes europ\u00e9ens, britanniques, am\u00e9ricains, asiatiques et arabes, plus de 22 000 cha\u00eenes mondiales et +114 vid\u00e9os \u00e0 la demande (films et s\u00e9ries) avec des mises \u00e0 jour r\u00e9guli\u00e8res. Nos offres englobent une grande vari\u00e9t\u00e9 d&#039;options de divertissement cin\u00e9matographique, notamment des films populaires, des s\u00e9ries t\u00e9l\u00e9vis\u00e9es acclam\u00e9es et diverses, toutes disponibles dans une superbe qualit\u00e9 4K, FHD et HD.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Y a-t-il un remboursement si je n&#039;aime pas votre service\u00a0?<\/h3>\n<div>\n<p><span>Nous sommes fiers d&#039;offrir \u00e0 nos pr\u00e9cieux clients une garantie de remboursement compl\u00e8te de 7 jours, valable pour quelque raison que ce soit.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Puis-je l&#039;utiliser pour plusieurs appareils\u00a0?<\/h3>\n<div>\n<p>Si vous souhaitez utiliser notre service multi-appareils (Plus d&#039;un appareil), vous avez 2 options\u00a0:<\/p>\n<p>\u2013 Si vous n&#039;utilisez pas 1 abonnement (Basic ou VIP) simultan\u00e9ment, vous n&#039;avez pas besoin d&#039;un autre abonnement, avec 1 abonnement vous pouvez l&#039;utiliser pour plus d&#039;1 appareil mais pas simultan\u00e9ment.<\/p>\n<p>2- Si vous utilisez plusieurs appareils simultan\u00e9ment, vous devez que chaque appareil dispose de son propre abonnement.<\/p>\n<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<h3>Quand recevrai-je mes coordonn\u00e9es ? Abonnement ?<\/h3>\n<div>\n<p><span>Our objective is to send you your subscription details eMail within\u00a0 maximum of\u00a0 30<strong><em> seconds<\/em><\/strong>\u00a0 no matter if your order is during the week, weekend or very high domains periods.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Qu&#039;est-ce que je re\u00e7ois lorsque je m&#039;abonne ?<\/h3>\n<div>\n<p><span>En devenant abonn\u00e9, vous recevrez un ensemble unique d&#039;identifiants de connexion et un lien m3u dans le cas de Smart TV, Android\u2026 etc, ou un portail dans le cas de Mag Box ou Apple Box, qui vous donnera acc\u00e8s \u00e0 toutes nos cha\u00eenes. et les VOD.\u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Comment fonctionne l&#039;assistance ?<\/h3>\n<div>\n<p>Lorsque vous vous abonnez, vous b\u00e9n\u00e9ficierez d&#039;un chat en direct direct disponible avec notre service d&#039;assistance, ils peuvent vous aider \u00e0 tout moment. et vous fournir tout le support et les tutoriels disponibles.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Quels appareils prennent en charge votre service\u00a0?<\/h3>\n<div>\n<p><span>Notre service IPTV prend en charge tous les bo\u00eetiers TV, Smart TV, appareils Android et iPhone, y compris les bo\u00eetiers MAG, Apple Box, Formuler Z et autres, nous vous fournirons toutes les instructions pour configurer le service sur n&#039;importe quel appareil.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Quel est le temps de r\u00e9ponse du support ?<\/h3>\n<div>\n<p><span>D\u00e8s r\u00e9ception de votre demande d&#039;assistance, nous nous effor\u00e7ons de mener une enqu\u00eate approfondie sur le probl\u00e8me en question. La dur\u00e9e de ce processus peut varier en fonction de la complexit\u00e9 du probl\u00e8me, mais nous nous effor\u00e7ons g\u00e9n\u00e9ralement de fournir une r\u00e9solution en quelques minutes. nous ne sommes pas disponibles 24H\/7J, nous sommes transparents avec nos clients. de 23h00 (CET) \u00e0 09h00 (CET), il y aura un retard dans la r\u00e9ponse \u00e0 vos questions. nous avons besoin de repos ;).<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h2 class=\\\"uk-h1 uk-width-large uk-margin-auto-right@m uk-margin-remove-left@m uk-margin-auto uk-text-left@m uk-text-center\\\">Frequently Asked Questions<\\\/h2>\",\"title_element\":\"h1\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>We do\\u00a0<strong>NOT<\\\/strong> offer \\u201cFREE\\u201d Trial, <\\\/span><span>However, we have available a\\u00a0<strong>24H Pass (<a href=\\\"https:\\\/\\\/getitalltv.com\\\/24h\\\/\\\">Click Here<\\\/a>)<\\\/strong>,<\\\/span><\\\/p>\",\"title\":\"Do you Offer Trial Test?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"el-item uk-open\\\">\\n\n\n<div class=\\\"uk-accordion-content uk-margin-remove-first-child\\\">\\n\n\n<div class=\\\"el-content uk-panel uk-margin-top\\\">\\n\n\n<p><span>All Video on Demand (VOD) content is available in multiple languages, including English, German, French, Spanish, Dutch, Italian, EXYU, and more, to cater to a wide range of audiences.<\\\/span><\\\/p>\\n<\\\/div>\\n<\\\/div>\\n<\\\/div>\",\"title\":\"Are VOD's in all languages?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We Accept Following Payment Methods:<\\\/p>\\n\n\n<ul>\\n\n\n<li>Debit\\\/Credit Card Payment (with 3D Security, for security of our customers)<\\\/li>\\n\n\n<li>Google pay<\\\/li>\\n\n\n<li>Paypal Payment.<\\\/li>\\n\n\n<li>Crypto Currency (For anonimity of our customers ), To pay with Crypto Currency, please contact us via whatssap.<\\\/li>\\n<\\\/ul>\",\"title\":\"What Payment Method you accept?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>We provide an extensive selection of premium television channels including European, UK, USA,Asian, Arabic Channels and Programs, more than 22K world wide channels, and +114 Video on Demand (Movies and series) with regular updates. Our offerings encompass a wide variety of cinematic entertainment options including popular movies, acclaimed television series, and diverse, all available in stunning 4K, FHD, HD Quality.<\\\/span><\\\/p>\",\"title\":\"What Content have your IPTV Service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>We are proud to offer our valued customers a comprehensive 7-day money-back guarantee, valid for any reason.<\\\/span><\\\/p>\",\"title\":\"There is a refund if i don't like your Service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>If you want to use our service for multi-device (More than 1 device), there is 2 options:<\\\/p>\\n\n\n<p>- If you will not use 1 subscription (Basic or VIP) simultaneously, you don't need another subscription, with 1 subscription you can use it for more than 1 device but not simultaneously.<\\\/p>\\n\n\n<p>2- If you will use multiple device simultaneously, you need that every device have their own subscription.<\\\/p>\\n\n\n<p><\\\/p>\",\"title\":\"Can I use it for multi device?\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Our objective is to send you your subscription details eMail within\\u00a0 maximum of\\u00a0 30<strong><em> seconds<\\\/em><\\\/strong>\\u00a0 no matter if your order is during the week, weekend or very high domains periods.<\\\/span><\\\/p>\",\"title\":\"When i will receive my details Subscription?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Upon becoming a subscriber, you will receive a unique set of login credentials, and m3u link in case of Smart TV, Android\\u2026etc, or a portal in case of Mag Box or Apple box,\\u00a0 that will provide you with access to our All channels and VODs.\\u00a0<\\\/span><\\\/p>\",\"title\":\"What i Receive when i Subscribe?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>When you subscribe you will get a direct live chat available with our support department, they can help you at any time. and provide you all the support and tutorials available.<\\\/p>\",\"title\":\"How support work?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Our IPTV Service suport all TV boxes, Smart TV\\u2019s, android, Iphone devices, Including MAG boxes, Apple Box, Formuler Z and others, we will provide with all instructions to setup the service onto any device.<\\\/span><\\\/p>\",\"title\":\"What Devices support your service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Upon receiving your support inquiry, we endeavor to conduct a thorough investigation into the matter at hand. The duration of this process may vary depending on the complexity of the issue, but typically, we strive to provide a resolution in a matter of minutes. we are not available 24H\\\/7 Days, we are transparent with our clients. from 23:00 (CET) to 09:00 (CET) will be a delay in responding your questions. we need some rest ;).<\\\/span><\\\/p>\",\"title\":\"What is the time responce of the support?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>You can check the difference : <a href=\\\"https:\\\/\\\/getitalltv.com\\\/basicvsvip\\\/\\\">Here<\\\/a><\\\/p>\",\"status\":\"disabled\",\"title\":\"Difference between Gold and VIP?\"}}]}]}]}]}],\"version\":\"4.0.6\"} --><\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Do you Offer Trial Test? We do\u00a0NOT offer \u201cFREE\u201d Trial, However, we have available a\u00a024H Pass (Click Here), Are VOD&#8217;s in all languages? All Video on Demand (VOD) content is available in multiple languages, including English, German, French, Spanish, Dutch, Italian, EXYU, and more, to cater to a wide range of audiences. 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